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Just had a huge chair delivered yesterday. It was cute in the store but just doesn't look right in my home. Okay, I'll just call them and return it. Nope! The woman who answered the phone told me all sales are final, that it's in my paperwork. I am beyond livid right now. They have no signs in the store saying this and, of course, the sales person doesn't tell you. Now I have to go look through my paperwork to try to find this. I;m going to the store anyway to talk to a manager but i have a feeling that'll get nowhere. By the way, this is at the Memphis, TN store on Germantown Parkway. Spent $500 on a chair I don't want, used my Ashley credit card so I paid for it in full. I've purchased several thousand dollars from them in the past and had no idea this was their policy.