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Never had an issue with hundreds of products bought at Ross till today.<br /> Wife bought a pair of shoes at Ross over 9 months ago. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. Went to Ross for an exchange. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. This is silly. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. <br /> If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Pure shenanigans.