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I did not know about this policy and returned a pair of shoes because they slipped off the back of my heel. The lady did let me return them, but she said I needed to go home and walk around in them on CARPET!!!. If I did not like them I can then return them. I think I will take them back and get my money back and never go there again. Like one other person says unless we actually wear them out how will we know they work. I tried walking in them on carpet in THEIR store and it seemed fine, concrete is a different story.