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We purchased a sofa and love seat from Ashley Furniture. They didn't have sample in store, and I went off my computer image or their website. We went to Charlotte to pick it up. THe paper said they would bring it to us in 30 minutes. After 30 minutes and no one came out, my husband went to get someone, and they were very unhelpful, but brought it out shortly. There was another couple that was there at least 10 minutes before us, and after my husband went in, they still hadn't received theirs, and went to the front desk and a fellow came out with them to the distribution area. It didn't appear they were busy when we first arrived and went into the bathroom, people were just standing around. Those people really had an attitude. Then when we got the sofa and loveseat home, and unwrapped it, it was much darker than the picture on the website, we contacted them immediately and they said to bad, but lots of people are unhappy with what they see on the website and what they actually receive. That evening when looking the items over, and comparing them to the picture, we saw that the style was not like the picture, and the craftsmanship was worse then the color difference. Uneven seaming, some cushions higher than others, and stuffing, just put here and there, stitching didn't match up, wrinkles and the arm rests looked like two balloons on the top of the arm! We had one day to complain, so the next afternoon we went to the store and the person we worked with verified the sofa was defective. We were told to tell them we didn't want the set and to return them, we could not find another set the color we wanted in the store, which we tried to do. The workmanship compared to every other sofa I saw was terrible, to say the least. Now, again they have an attitude. They have gotten their money and they want to do nothing to help the consumer. BEWARE!!!!!!!!!!!! Do not buy from Ashley Furniture. They do not care about their customer, and are not helpful or courteous. Besides their products were terrible. They want to charge us a restocking fee of 10% to fix the sofa. My question is why didn't they fix it to begin with? Please, Please beware of this company! There are to many good furniture stores out there we are finding out. We live in the Columbia, SC area. Do not go to Ashley Furniture!