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I paid cash with cc for two reclining chairs. When they arrived they were larger than I thought and didn't fit into my room. I wanted to look them over before I accepted them. The delivery person said &quot;no worry&quot; you have 10 days and shoved papers for me to sign, which I foolishly signed. I tried calling cust service within the hour (several times again), no answer. I called the store &amp; told her the chairs didn't sit right the same as in the store and they were too big. She said we don't accept returns. I asked to talk to the sales person, she said she is with a customer, I will have her call you back, no call back! I called again &amp; was told she had to leave for a family emergency, I will have a technician call you by Sunday to rectify the problem. I tried calling the 2nd day twice and no answer, it's Sunday, they are open, I tried calling, still no answer, no one coming. <br /> I will never buy at Ashley again. They need to post a sign NO RETURNS EVER ! I was lied to, <br /> No worry, you have 10 days . . . NOT SO !