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I had to return sandals I had long awaited. I went to the store so I could try them on, but they said these could only be ordered online. When they finally arrived, they fit me very poorly. I certainly didn't want to reorder; wrong style for me. After mailing in the original box, got message saying I was charged for the return! 15 year member. First time this has happened for not returning to store! (See above explanation). What a disappoinment.