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I bought a pair of boots last week and asked to put them in my own bag instead of taking a box home. Upon trying them on again at home, I realized how uncomfortable they were and needed to return them. The policy states that the original packaging is needed to make a return. After reading several reviews about returns and exchanges at DSW, I was anticipating a frustrating situation and that I would be denied the return, but when I got to my local DSW the girl helped me out immediately, processed my return, and made it a really great experience! I was pleasantly surprised at how easy she made it and was grateful for such wonderful customer service.