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I bought a defective HP 61XL ink cartridge at Staples in Charlottesville, VA. Staples does not provide replacements for products that have been opened [of course, I had to open it to find that it was defective]. HP's USA customer rep told me that I needed to re-install the defective cartridge & run some troubleshooting. I told her that I was not going to do this as it might damage the new, non-defective HP cartridge I had just installed. [I was polite.] She hung up on me. Is it possible to get a simple cartridge replaced???