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This was the most drawn out ridiculous experience ever. As someone who works for an online retailer website I am amazed how awful DSW is with their information being updated. I had my order cancelled due to their lack of inventory. Okay, I order another pair even more expensive. I received my text saying my shoes arrived so I went to the store and the Manager barely looked for them. She told me to wait for an email even though I had an official DSW text confirmation. The next day I called customer service and they confirmed my shoes were there and perhaps the staff just didn't look good enough. Today I returned to pick up the shoes and I returned them immediately! I decided to spend that money at Nordstrom or even Zappos. My comment is this what you sale is sold with many retailers so focus on your customer service and customer experience. In today's world brick and mortar stores are the first to suffer. I won't being shopping with your company again sad to say. To anyone else if you must shop with DSW buy in store and even then at your own risk!