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I am very dissatisfied with the customer service I received at DSW in Roanoke, Va. I purchased a pair of shoes for my daughter in mid May, the front<br /> Of the sole as already come<br /> Loose and there is a tear in the shoes. I didn't have the receipt because the shoes had fit. I tried to return and they told me they had to have a receipt or a UPC code. I only wanted to exchange them Indidnt ask to return or for a refund. I went home and found the box with the UPC code so I made another trip to the store and the manager said oh sorry we can't accept this you're out of the 60 daynretuen period and the shoes look really worn. How worn can they be Inonku bought them 3 months ago and maybe wore them 3-4 times. Well I took my business elsewhere - I went straight to Rack Room Shoes and bought 2 pairs of shoes. They were more than happy to have me as a customer. I will not be giving any more business to DSW - there customer service is terrible.