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Wow, after reading some of these reviews, I'm not sure I want to continue to shop here. I have had a couple of bad experiences lately. I order all the time from DSW, the last few times have been very bad. The shoes have arrived damage or worn (even if the say return unworn). I usually return them to the store, and this time I called customer service (what a joke). They were no help at all. I'm at a lost cause I really like their shoes.