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For our wedding we received an 800 thread count set of sheets (priced at 178.99) when I went to put them on our bed I noticed that they were a queen set- and we have a king size bed. So I looked up the closest Kmart to our house (over an hour away) and drove their thinking like Bed Bath and Beyond, Walmart, target and Kohl's I could have easily switched the queen for king and paid the price difference. They would NOT let me do this.... the worker accused me of stealing the sheets that she watched me walk in the store with....(mind you I didn't money I was actually offering to pay MORE) so I called corporate had the same run around scripted convo with their rep- asked to speak to a supervisor and was put on hold for 1:45 mins before being told no supervisors are available, but someone would call me back within an hour. 2 weeks later no call back, so my husband called same scripted conversation and 3 days later NO CALL back. Worst customer service EVER. This is why they have no stores left.