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I see by the range of remarks, that you are not paying attention to what your customers are saying. I too feel that having to go to the computer to read endless paragraphs on what I have to do to return merchandise is beyond comprehension. I am going to make my own label, and<br /> am calling the catalogue company to terminate receiving them at all.<br /> If you don't realize that there are tons of people who are not that tech savvy, who is<br /> doing your market research? I can buy elsewhere where all consideration is given to the possible situation of diverse customers.