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WOW! I'm shocked at the way some of these reviews are written and amazed at some of the questions submitted! How do "you" survive on a daily basis? If SOME of you communicate with the employees in the same context/manner you submit reviews/feedback, etc, I'm far from surprised you have the problems you've mentioned. Some of these comments seem like they COULD be slightly fabricated...Also, FYI: For those who are submitting questions directed at DSW, this is not a DSW website & I can bet it's safe to say it is NOT being monitored by the company. If I had a question about my order/purchase/return/refund/ credit etc. I would be contacting the company directly. If you have issues within your local store, contact their customer service reps via the telephone or email. If you are still not happy or satisfied with their resolution, CONTACT THEIR CORPORATE OFFICE. Put forth a little more effort. You may be surprised at the outcome. Just a suggestion.....