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I cancelled an order on Sears.com on June 5, 2018 and still have not received my refund. The last two times I spoke with a Sears advisor, they hung the phone up. I'm not sure why it is taking Sears over two weeks to refund me my money. I would not recommend Sears.com to anyone as the customer service is horrible and it appears they will take your money. I will proceed with legal action against Sears.com