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I purchased a pair of boots from Macys. I wasn't sure about them when I purchased them, but I knew that Macys has a 180 day (used to be 1 year) return policy. I also knew that Macy's has been going through some issues, so I read the back of my receipt to be sure nothing had changed. I tried the boots with several outfits and they just didn't work. At month 5, I took a BRAND NEW pair of boots to Macy's to return and was told they were purchased last chance so I was outside of the 30 day window. I explained to the lady, I wasn't aware of that and I had read the return policy on the back of the receipt and didn't see that. She said it's printed on the front of the receipt. Every store I know has the policy on the back, including Macy's. Why put part on the back and part on the front? Now we have to read our entire long receipts top to bottom, front to back? I asked for a one-time courtesy as it was an honest mistake. I was told no! Where is the customer service? I had already said I was going to be done with Macy's because the quality of clothes is starting to remind me of Sears anyway and the vibe in the stores is more like a swap meet. I didn't follow my first mind. Well now, I am done!