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This company STINKS & SUCKS! My mother who is a disabled senior citizen has been waiting a month to re rive the box and special instructions on how to return a malfunctioning new Virgin boos phone. In addition, she spent $20 out of her limited funds for the new phone that doesn't function! So I'm pissed and tired of the BS. I am considering a lawsuit!!! This company is a SCAMMER of poor people!!!