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I do not know what is going on with Macy's online but lately I can not return anything via UPS because there is no way to print a label. What I only get is a digital code that I could only use if I go in person to the store. <br /> <br /> I am very disappointed and I probably will stop shopping with them online or all together goodby Macy's....<br /> <br /> Not only the quality of clothing (and other items too) is inferior lately but sizing is wrong. To call customer service requires to be on hold for nearly 30 minutes each time just to talk to some outsourced poorly speaking people who are clueless and often very rude.