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Just so everyone knows when you call customer service for Macy's you are talking to someone in the Philippines so when they don't understand you this is why. And furthermore I just took me three weeks to get a pair of she's I ordered on line and let me tell you I will not be shopping at Macy's online or in there store again. If for what ever reason you need help you might have better luck at a different store like JC penny's or anywhere but there.