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SOOOOOOOOOOOOOOO disappointed with this store!! Not only is their online services difficult the coupons and "promotions" are horrible to existing customers... I rarely order shoes but when I do I usually go into a DSW store because online is so horrible, unfortunately the location I went too was extremely unhelpful and I had no choice but to order online. Once I ordered my shoes and also placed my "free cooler" in the promotion code spot I was excited to receive my shoes and bag. WEEKS later I received my shoes ONLY not the bag because only using the code didn't work... if I would have had someone helping me @ the store I would of received both... now because the service was HORRIBLE and online even worst I didn't receive a cooler or ANY type of compensation... so disappointing this company would have bad service both in store and online.... BYE DSW