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I ordered a power reclining loveseat on May 17, 2018, and the salesperson said the earliest delivery date was June 26, 2018. On May 20, 2018, I found something I liked much better with another store. It was less than 72 hours after my Ashley purchase so I went IMMEDIATELY to the Ashley Store to cancel the order and request a refund. I got a "refund request" form instead of the refund! I told the cashier I understood that I had signed a form agreeing to a "10% restocking fee" even though the furniture was obviously still in Arcadia, Wisconsin or had not even been manufactured yet. So while I was willing to sacrifice that 10% restocking fee, I did want the order cancelled and the rest of my money back. She told me the manager (who was unavailable) would review my request and call me within the next two days. THREE DAYS later, I called the store and asked to speak to the manager. After being on hold for awhile, the cashier came back to the phone and said, "the manager is reviewing the request, and after a review and sign off, you will get a refund." I asked for the manager's name and was given "Aaron" or "Erin". I asked for a last name and heard "I cannot give that information out." REMEMBER, not only do I not HAVE this product, it won't be ready for another month!! I am investigating my options.