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I went into your Sawmill Road, Columbus, OH store on 5/05/18 and attempted to buy shoes. I needed a 7.5 pair and they never had one so on that date, 5/05/18 I ordered and PAID for a pair ON. and was told that they would be delivered to my address OVERNIGHT. In other words, by 5/6/18. However, with it being the weekend I thought I would receive the shoes on either the Monday or Tuesday. That is not the case - today it is Thursday 5/17/18 and I have not had the shoes delivered!!!<br /> <br /> I have attempted to call DSW service number and was told the wait time for an anyone to answer was 63 minutes!! What sort of business do you run??? Now lets see if there is any comeback as far as this complaint is concerned. You have my telephone number<br /> <br /> and ofcourse YOU HAVE MY MONEY!! I NEED TO KNOW WHEN MY SHOES ARE GOING TO BE DELIVERED!!