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I prepaid for an online order on May 14th 2018 at 10:02pm. When I arrived at the restaurant to pick up my order, only part of the order was served. I did not receive the two bags of chips and two sides of guacamole I ordered. I was informed by the cashier, Cassie, that she was unable to refund me my money due to the order placed online. She instructed me to request my refund via www.chipolte.com/talktous. When I got to the website, it is not user friendly. Whether an order is placed online or in person, a direct manager should be present to handle matters such as these. This is very poor customer service and unacceptable. I would not recommend anyone to order online from this restaurant.