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Placed an online order 5/13/2018. Sent my daughter into get it. We get home and realize that it's short so I call the Tussing store to get a refund and they tell me they can't do it I have to go online but have no idea where online I have to go. I tell the woman that as a store they should know this policy and she states shes just a team member. I request for a manager to call me back. If the store shorts an order they should have access to right the wrong instead of the customer having to jump through hoops. VERY poor customer service.