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I mailed back a pair of sandals on 04/19/2018 and I know they received my return because I tracked it and I still have no refund. Don't get me started on calling in this is the WORST CUSTOMER SERVICE EVER!!!! one time I called and it was a 54 minute wait period....REALLY???? then I tried again and it was a 35 minute wait period so I thought I would wait them out...oh NO after 40 minutes I hung up. I don't know how they can stay in business if this is the way they treat their customers. I have bought sandals before and was pleased but the return is totally changing my mind about ever shopping at DSW again.