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I ordered a part on line for a refrigerator, it did not repair the issue we where having. So we returned it in the OEM box to them, waiting for my credit card to be credited. Three weeks later they say they cant refund me, due to it being unsalable.I called the number on e-mail to inquire why it was unsalable,what was wrong with the component. That was a mistake,I got a hold of a lady that could not speak good English,she did not understand what I was telling her. Even after I read the e-mail to her multiple times,she still did not grasp what I was asking for.Last time I order from sears online.I see why there has been a lot of sears store closures. very disappointed.