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We purchased a mattress and box springs from Sears. It was a floor model that was supposed to be 75% off. Avoiding a $80 delivery charge, my husband agreed to pick it up the next day. While there, he noticed a sign that said free box spring with mattress purchase. So he asked for a refund on box spring. The girl said she couldn't do it and would get the manager to do it. She would call. A week and 3 times trying to call her, she finally called back and said the "district guy" said that free box spring didn't pertain to the one we bought. There was no list of exclusions! We filed with BBB and tried filing in the state it happened, but was told all Sears complaints go to Illinois. I received an e-mail that assigned a person to my case and he was supposed to investigate and get back to us 2 days later. It didn't happen. I can't believe anyone would even want to work for a company that lacks integrity!