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I cannot believe how ridiculous your replacement/return system is. I was supposed to receive an email to which I was supposed to reply with my copy of receipt. This email was never sent. This failure to send was after 5 hours of getting tormented by your Indian offices and phone systems. I am using this as proof that I submitted my request for a return within the 30 day window and was approved. I doubt they inputted my into your system, because it was built that way. I will never buy an HP product again after this nightmare. Send my thanks to James.