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I purchased a metal shed online in mid feb. The store could not deliver so was told a in store pick up day of march 15. This day came &amp; went without any notification from Sears.After two days trying to contact them I finally got customer service on the phone.<br /> They informed me the company would not ship the shed to thier store and must cancel the order and provide a refund.<br /> 3-5 days they said, we'll that came &amp; went without any notice from Sears. <br /> Again customer service and their canned answers (pleasant ladies) but never a straight answer. After what Sears called, elivating my case, im now told they must do &quot;research&quot;????<br /> Sears has lost its way, the customers use to come first, now its all about them. Look on the net at their current financial situation, they are in a death spiral! Guess ill have to file a dispute with a company ive shopped with all my long life...Sad