Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought 3 brand new HP laptops for family gifts. All three computers arrived, unboxed and all seemed fine from the outside, until they were plugged in. One of the laptops had a screen defect and is unusable. I contacted the store, but since it was passed 15 days they would not accept it back (now I see why) and told me to contact the brand name on the laptop which was Hewlett Packard. After several phone calls and constantly being put on hold and wasting my time, the best they could do for me is for me to pay $450.00 to get it fixed... THAT'S RIGHT...THEY WANTED ME TO PAY $450.00 TO FIX A DEFECTIVE SCREEN ON THEIR HEWLETT PACKARD LAPTOP THAT WAS NEVER USED AND WAS LESS THAN 30 DAYS OLD... <br /> <br /> <br /> <br /> I told the Hewlett Packard Rep to stop playing on the phone and let me talk to their manager. After speaking to the manager. He opened a case order and said someone would contact me before the 3PM. They did keep their word on that because an HP salesperson called me and told me to email the receipts and info on this brand new HP laptop that was less than 30 days old and was useless. I sent him the info. Then, after he possibly reviewed the email I sent. He then called me back to offer me a coupon for $125 to use only on their website to purchase another HP laptop which was another $300 + out of my pocket.<br /> <br /> <br /> <br /> THAT'S RIGHT FOLKS...THE HEWLETT PACKARD REPRESENTAFTVE REVIEWING MY CASE WANTED ME TO PAY AN ADDITIONAL $300 PLUS$$$ OUT OF MY POCKET TO USE THEIR GRACIOUS COUPON OF $125.00 ON A PURCHASE OF ANOTHER HEWLETT PACKARD PROBLEM. <br /> <br /> I told the Hewlett Packard sales person I didn't want to pay for another laptop, so I ask if I could use the $125 coupon for a new screen from their parts department to fix their defect on this new HP Laptop that I cannot use. And he said NO!!! the coupon is only good for another Hewlett Packard laptop with the additional $300 plus out of my pocket to purchase another laptop. <br /> <br /> Let me repeat that...the coupon is only good for another Hewlett Packard laptop with the additional $300 plus out of my pocket to purchase another laptop, and I can't use the coupon for the parts I need to fix their defect on this brand new Hewlett Packard . <br /> <br /> I told him thanks for trying to help by selling me anther Hewlett Packard Problem. Oh, I think I said I should have bought a DELL or ASUS. But, I'm not sure. <br /> <br /> <br /> <br /> ...And he said, I QUOTE &quot;its responsibility to inspect and make sure the laptop works properly when you receive it. And since you didn't plug in the laptop, it's your own fault.&quot; Don't come back to Hewlett Packard after 20 days and say there is a defect with the laptop&quot;. <br /> <br /> That's right...It's all my fault that I received a defective laptop from Hewlett Packard. Thanks so much for standing behind your product by blaming the customer for receiving a defective Hewlett Packard product. <br /> <br /> All I have to offer is to save yourself from the headaches dealing with Hewlett Packard reps. They have zero integrity and will NOT back their product... buy from another computer company and stay away from the runaround and expensive out of pocket expenses I had to deal with and nothing to show for what I purchased. <br /> <br /> I purchased a brand new Hewlett Packard laptop and after 30 days my recycle bin got bigger, they took my money for an HP laptop that was defective and then blamed me the customer. I'm just another unhappy customer like the millions before me complaining about receiving a defective Hewlett Packard computer that does not work. Oh! And for the other 2 that seemed to work, they have started to freeze up. It's very clear to me now...Hewlett Packard is like a con artist trying to get you to spend more money to replace a defective new Hewlett Packard Laptop. <br /> <br /> I will never buy another Hewlett Packard product again. It's very sad they don't back their Hewlett Packard product and also have no problem pointing their finger at the customer for the defect. If you read this and still purchase a Hewlett Packard product. You only have yourself to blame, but I'm sure the HP folks will remind you of that when you call to report your problem with your HP defect.