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WORST CUSTOMER SERVICE EVER! I will never shop at Saks again. Nordstrom has way better customer service and also a great refund policy. I bought a pair of Rag and Bone booties and they were way too uncomfortable and also larger than they normally are (I own several pairs). Well, after wearing them once for a few hours I decided they were not worth keeping and chatted with a Saks representative who told me that I can return the shoes after they've been worn and she would leave comments in my account. So I printed the chat transcript and placed it in the box and shipped it off to Saks. I checked the tracking and it showed it was delivered so I chatted with them to see when I will receive my refund. They said that my return got denied and the shoes will be shipped back to me. WTH. I would have not gone through everything I did to make sure that I could return the shoes. I spoke to a manager that said he will research further (look into the chat transcript and my account with the notes the other rep left), but I will not be guaranteed a refund. Are you kidding me? Saks has the worst customer service experience. I am still waiting to hear back from the manager, but I have a feeling I will get nowhere with this issue. Why would the representative tell me that I can return the shoes without mentioning that the shoes will need to be investigated first and my refund could get denied? Very frustrated right now.