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so in the mist of all of this.. I recently had an experience with a new pair of shoes that left only one of my heels blistered just after wearing a few hours, and after reading the return policy and contacting the store manager from where I purchased within the past week, she suggested I call the customer care number 1-888-869-1053 bc there is nothing she can do on her end unless the shoes showed actual damage. well I just got off the phone with a C.C rep and after making note of my complaint and request for exchange, I will have mail the shoes to their warehouse in st. louis where they will then inspect shoes and go from there if I receive refund/exchange it will be in the form of a gift card via email. this is literally fresh I just bought 2/28/18, wore them 3/5/18, just called today 3/8/18 so iam still currently healing my blistered heel,(and for some reason this only happened on one foot/ my left!). I get the whole return policy, but come on they need to find an easier way for their customers when things like this happen.. I spent a whole lot of money that day for my whole family, if these things continue or they do not approve my request I will consider another place to spend my money..