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Everyone here should file on BBB.ORG...<br /> I purchased sectional in Dover Delaware that they could not be deliver and now the store wants to charge a 40% restocking fee. I was not advised of this at the time of purchase this store uses deceptive and misleading business practices. This was not a custom purchase where I chose fabric or material custom to me..this is instock item that they have and can be found online...per the salesperson $99 fee was charged to me for delivery and setup. The furniture fit through my front door but the delivery people said they could not get it in the basement and said it would be returned and the store would provide refund. I live in a new construction home full of furniture with a fully finished basement and they couldnt get this in the basement...so I was advised I would be refunded. However I was later told I would not get a full refund and of this fee that would be charged for furniture I never will own and the manager in the Dover store hung up on me. I was also advised by Ashley corporate that each store is individually ownde has its own policies. This is ridiculous since this couch is an instock item at Ashley furniture it appears that each individual store is passing its costs of doing business with their corporate onto the consumer by charging fees for items that are not custom ordered and never delivered to the customer and tbey will resell to someone else. The fees they are stating will be charged are egregious and sales practices are deceptive and misleading.