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I WAS given a price adjustment on something I ordered and hadn't yet received which was great. Amount to be refunded was around $40. Having said that, it's been two months now and still no refund. I have called on 5 different occasions to ask about the refund. Person on the phone says that they are not sure why the refund hasn't gone through yet. They then push a lot of keys on a computer, put me hold, etc. and then tell me they have rushed it to the attention of an approving supervisor and to wait about a week and it should show up on my Visa. And then..... NOTHING. On the last phone call, I asked if I could speak to a supervisor or if there is someone I could speak to as I would like to complain. Answer - nope, there is no one you can speak to. WTF. Has this happened to anyone else?