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Shopping at Saks.com is fine. But, if you want a refund forget it. I ordered a glass jar with cookies. When it arrived it was not packed right. It was in many pieces. I even cut myself on it. They told me to email a picture, which I did. They emailed back and said they would process the full refund. After 2 weeks I asked where is my refund. She said it takes 10 to 14 business days. That's crap. It's been over four weeks and nothing. I went on chat with Barbara Taylor. She said to send a picture. I said I already have, and even had a return number. She ended the chat. I'm calling my credit card and stopping payment. That is the only way to handle Saks! Also they lost a long term customer, I even cancelled my saks card after 20 years.