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I work for Kroger (Smith's) @ customer service. After reading most of these comments, It's clear these associates were not properly trained. You need to return something? Fine. Have a receipt? Even better. I blame management more so than the clerks themselves. These CS people (including myself) are often given mixed messages from different managers. We can always check movement if you don't have a receipt. But if there is no receipt presented, it's going on store credit. If you have one, then it will (SHOULD) be returned to the original form of payment.<br /> <br /> I just stumbled upon this page researching if it's against my state's law to perform returns on alcohol sales. Didn't find an exact answer..