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I bought a package of nicotine gum from Kroger grocery store off Highland Rd in Waterford Michigan. It was on sale for 21.89. I changed my mind the next day and went back to return it...unopened and with my receipt. Was told that its against store policy to return tobacco products. Well..I understand that. If it were in fact a pack of cigarettes/alcohol. Called the manager up front and he continues to tell me that because it's tobacco they cannot do a return. I tell him I understand about a pack of cigarettes or alcohol. But this is nicotine gum, not a tobacco product. He says they are the same thing. No...if he even googled it, he would find that nicotine is def not the same as tobacco. It is in fact an ingredient in tobacco. I spend between $500.00-$700.00 there a month. And what about the customer is always right?? I eventually got my money back only because I put up a stink. I've been shopping there for 16 YEARS!! Really gets my goat...not sure if I'll be going back. I'll take my 500-700 a month in groceries elsewhere. Oh...and I did call headquarters and spoke to a Tracie who was very nice and helpful. She said there is no policy regarding the return of nicotine products such as the gum/patches etc. Only alcohol and cigarettes. Thanks for letting me vent! Sinerely, Ellen DeAngelo