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Back in 2002 I ordered a couch from Pottery Barn and they delivered the wrong couch weeks later (was not the sofa bed I had ordered). I recall it was one of the most stressful demeaning and frustrating experiences ever with a retail company. So I should have remembered this when I ordered a duvet cover from them this past Sunday (marked down with price ending in .99 which means it can't be returned). The very next morning I realized I had an extra duvet cover in storage that I'd forgotten about. I immediately called to cancel the order, and was told that it might not be possible but because it was already the next day and they had to contact the verndor. Lo and behold, Thursday (4 days after placing the order), I get an email that the order has shipped! (Even though the original order was to have arrived today! Didn't ship til today so obviously they just delayed it.) And they had 3 full days to cancel it, and didn't even bother. Pottery Barn is still the same unethical company they were from the very beginning. Sad to see nothing has changed. I hope they sink and go out of business, but they overcharge for crap to begin with and there are enough consumers to keep their dismal company afloat. What a bunch of thieves. Never again. Screw you Pottery Barn.