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The return policy in Neiman's is very poor for international clients. I had an item sent to Dubai directly from the LA store - with the understanding that they would also send me a return shipping label. However, after numerous emails to the manager etc - which I didn't receive any response from, I was finally told by the sales associate that they don't send return labels! I think since it was their failure to communicate the same when I specifically asked them to send the label during shipment (and they had agreed to do the same) - Neiman's needed to fix the issue! It is going to cost me more the 300USD to return the item - which is outrageous! If I had been informed - i would have used their online service instead!! I had expected with a brand known for luxury their after sales service is really bad!