Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

The return policy is not very customer friendly. I bought a pair of shoes $595&gt;00 which seemed comfortable to walk when walking on the carpeted floor of the store. However when I wore them at home and walked from my home to the drive way they were not comfortable to walk and the sole of my feet hurt. In addition the leather got marked in just walking from the to the driveway on cemented concrete floor. Seeing this I was very disappointed mainly because I hadI spent almost $600.00 on a shoe and it was not comfortable to walk in. I knew a return would not be possible, but I wanted to get the shoe exchanged for another shoes of the same brand. I explained the whole situation to the store manager at the raleigh store, but he refused to do an exchange on grounds that store would have to take the loss. It would have been appreciated if Saks would ensure that the quality of the shoes on display was worth the price tag of the shoe. <br /> <br /> I was a returning customer to Saks, but after this incident incident I do not think I will spend money in Saks.