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Hello this is Martha, I had done a online order for two bowls around 6pm on 01/02/17, I told my boyfriend to pick my order up since I wasn't able to walk down to our local chipotle, he then told me he wasn't going to make it on time,I then called back for my refund and I was told I can't get my refund over the phone I was charge $18 and I didn't get my food.