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Ordered bags to qualify for the free weekender bag. Didn't get any free weekender bags, this happened 2 times in a row. The first time I called for the first WEEKENDERBAG, I was advised they will send me an email when they have it available and replace what I have missed. Nothing... Then second weekender bag I received nothing. I called and was out on hold for like forever. Then I out in my number to be called back. They called me back. They just say sorry, the lady I spoke to said all they can do is to give me $10 certificate for my 2 i a row inconveniences and that was it. It's been days and I checked my account, they have not put any $10 certificate. Their customer service is a joke!!!