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Ordered a pair of 7.5 size boots online for my daughter. Received one 7.5 boot and one 6.5 boot. Called a local DSW store, and there are no 7.5 size boots in the area to exchange in person. Called customer service about a free exchange through the mail. Waited on the phone for 90 MINUTES to speak to someone, and was disconnected. Called back and tried the option for getting a callback. Been waiting for an hour and no callback so far. I also tried emailing. We'll see what happens. I am LESS THAN IMPRESSED with customer service so far. Two different size boots...really?????