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I think it is very misleading to state at the top of your online website that DSW offers "FREE RETURNS." This is not true. You order online for the items to be mailed to you and then you have to pay $8.50 to return the items the very same way. Every store allows you to return items to the store for "FREE," so this banner at the top of the website shows that DSW is deliberately misleading customers. Other online sites actually allow customers return items for "FREE" with a FREE shipping label - ZAPPOS, NORDSTROM, AMAZON... it's better to deal with these companies if you might want to return an item such as shoes - which must be tried on, etc., and to deal with a company that is honest in their advertising.