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There is a absolutely on a NM's receipt which would clearly state that cosmetics or fragrances can not be returned once they've been opened or used. And yet very sales associate would wholeheartedly argue that that that's the case. In other words their argument was to prove that all cosmetics sales are FINAL and not returnable. And yet there is absolutely nothing legitimately allowing them to prove that statement. As their returne policy written on a receipt is so vague that everyone can interpret it whatever way they like. Well if that is the case the customer is always right!