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I can't believe all these bad reviews! I always spend tons of money at Spirit Stores all around the U.S. through the years. Never had a bad experience. I recently shopped at the Spirit Store in Paducah, Kemtucky. They had very nice, personable staff. The cashier talked Game of thrones with my Husband And I, the first time we went. Really nice guy. The second time I went, I had to bring back one costume and one prop. Everything was in perfect condition but I had lost my receipt. I didn't have much hope that I could get a refund without a receipt, but the ladies at the checkout worked with me, and figured out a way to refund the money back to my debit card. I can't speak for EVERY location, but the store HERE where I live will work with you, within reason. If your packaging is messed up, or the costume smells like smoke, etc...you really can't expect them to be able to give you a refund. But they will work with you if the merchandise you are returning is re-sellable. That includes packaging. They aren't allowed to be as loose with giving out refunds as let's say, Walmart. The stuff you are returning has to be in order.