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I see folks asking questions on here and waiting for Aldi responses. Not seeing them. I bought a retractable dog lease ("Shep" brand) so many months ago but cannot find my receipt. My husband eventually tosses receipts after they clear the credit card, etc. I didn't keep the packaging that may have had a manufacturer warranty on it. Isn't Shep a brand unique to Aldi. Anyway, this product failed very quickly and I hope I can get my money back. I also want to comment on how employees do not uniformly seem to know and understand the return policy. I returned a heat and serve noodle dish because it tasted like paste, and the cashier didn't know about any policy at all. She finally called the manager on duty who instructed her to simply refund me. I walked away wondering what the Double Guarantee means...seems I should have received another product as well. You have a big fan of Aldi here, so I don't want you to think I'm a moaner!