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So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. I took out the cologne and it was so small. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Had i known this, i probably wouldnt have opened it. Manager said the employee at check out shouldve told me. If that was the case then i wouldve let it go. Manager could have easily taken it back. Being a manager of a corporate store i would try to help everyone out. Some managers at ross need to be a little more empathetic.