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I'm a current PetSmart employee. To all wondering what the return policey for animals is: it's a 14 day garentee. So if something happens where thr pet just doesn't work out for you or, sadly, they die, you can get a return. As a retail pet store with live animals, its very sadly a regular occurance that animaks get sick or are returned bevause they bite or something. Our breeders and shelters are not the best. We often recieve animals that are sick upon arrival. We do.all we can to take carr of them. But small animals are so subseptible to sicknesses, especially being paired together in such small spaces. Its tragic whenever a pet parent has their pets pass away. Im sorry to anyone who has had bad luck with PetSmarts. Honestly, it depends on who works there, but I know at my store a lot of us pwt care associates really care and do all we can. But ik sonetimes it can be really not good. Most of the time its not us, but the store itself.