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Everybody keeps talking about the "Prepaid UPS Return Label." For the second time, I have ordered Coach purses online, and for the second time, there is no PREPAID UPS Return Label included. The only label included AGAIN only shows the mailing address. I have asked UPS drivers about this for the second time, and have again been told that these labels are NOT "Prepaid." So........for the second time, I have paid for the return shipment to Coach for a refund. I am VERY frustrated!!! Is this happening to anyone else? Either include a "Prepaid" label, or tell the truth and let the customer know they will have to pay for their return shipment themselves!!!!